CGB Management System

Enabling our mission to meet the needs of the food insecure of Norristown ...

Kevin Stone

Employee Policy Manual

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Table of Contents

Related Documents

CGB Employee Policy Manual – Employee Acknowledgement Form
Managing Director Job Description

Operations Manager Job Description

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General Description

The Operations Manager serves as a part-time operational support leader for Cecil and Grace Bean’s Soup Kitchen (CGB), with primary responsibility for facilities management, infrastructure development, and day-to-day operational support. This role exists to strengthen the internal systems, physical environment, and operational backbone of CGB, enabling the Managing Director to lead effectively and sustainably.

Working largely behind the scenes, the Operations Manager helps ensure that facilities are safe and functional, operational systems are documented and improving, and key administrative and infrastructure-related tasks are executed consistently. This position also supports the Managing Director in implementing CGB’s Fundraising Strategy through coordination, preparation, and follow-through.

Essential Job Functions

Facilities Management and Physical Infrastructure

  • Oversee the cleanliness, organization, safety, and readiness of all CGB facilities and equipment.
  • Coordinate routine maintenance, repairs, inspections, and vendor services.
  • Maintain preventative maintenance schedules and facilities documentation.
  • Identify facility improvement needs and assist with planning and execution of upgrades.
  • Ensure compliance with health, safety, and food-handling requirements.
  • Support setup, teardown, and facility readiness for service days and special events as needed.

Operational Infrastructure Development

  • Assist the Managing Director in building and maintaining strong operational systems and processes.
  • Help document procedures, workflows, and standard operating practices.
  • Support implementation of tools and systems that improve consistency and accountability.
  • Track operational tasks, follow-ups, and action items to completion.
  • Identify gaps or inefficiencies and propose practical solutions.

Day-to-Day Operational Support

  • Provide hands-on operational support to the Managing Director as needed.
  • Assist with scheduling, logistics, coordination, and administrative tasks.
  • Serve as a reliable secondary point of operational continuity when the Managing Director is focused on external priorities.
  • Support coordination with volunteers, vendors, and partners related to operations and facilities.

Fundraising Support and Execution

  • Support implementation of CGB’s established Fundraising Strategy.
  • Assist with preparation for fundraising activities, events, campaigns, and donor communications.
  • Help track fundraising tasks, timelines, and deliverables.
  • Coordinate logistics, materials, and follow-up related to fundraising initiatives.
  • Provide administrative and operational support to ensure fundraising efforts are executed effectively.

Collaboration and Communication

  • Work closely and collaboratively with the Managing Director to support organizational priorities.
  • Communicate clearly and proactively regarding operational needs, facility issues, and task status.
  • Support coordination with volunteers as directed by the Managing Director.
  • Model professionalism, reliability, and servant leadership.

Experience and Education

Required:

  • Demonstrated alignment with the mission, values, and Christian foundation of CGB.
  • Prior experience supporting day-to-day operations in a nonprofit, ministry, facilities, or service-oriented environment.
  • Practical experience in facilities management, infrastructure support, or operational coordination.
  • Strong organizational skills with the ability to manage tasks, track follow-up items, and maintain attention to detail.
  • Demonstrated ability to work independently while supporting and taking direction from the Managing Director.
  • Ability to collaborate effectively with staff, volunteers, vendors, and partners.
  • Compassion for the mission of serving food-insecure individuals and a commitment to dignity and hospitality.

Preferred:

  • Post-secondary education, coursework, or training in facilities management, operations, nonprofit administration, or a related field.
  • Trade experience or certifications related to building maintenance, safety, or facilities oversight.
  • Experience supporting fundraising activities, donor engagement, events, or grant-related processes.
  • Familiarity with operational systems, documentation, and process development in a growing nonprofit organization.
  • Experience working in a faith-based or community service organization.

Position Structure and Level

Grade: TBD
Reports To: Managing Director
Classification: Exempt
Category: Regular Part-Time

Strategic Plan (2026 – 2028)

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Mission Statement

To meet the needs of the food insecure of Norristown

Cecil and Grace Bean’s Soup Kitchen exists to serve the Norristown community by providing nutritious meals, compassionate connection, and a welcoming space for all. Rooted in the spirit of service and generosity, the Soup Kitchen brings people together to address hunger, promote dignity, and foster hope for a more caring and connected community.

Vision Statement

More Than a Meal – A Community

We envision a community where no one goes hungry, where every person is seen and valued, and where neighbors care for one another with compassion and dignity. Through shared meals and shared hope, we strive to build a stronger, more connected Norristown.

Core Values

Compassion

We serve with open hearts, meeting every person with kindness, empathy, and respect.

Dignity

We believe every individual deserves to be treated with honor and value, regardless of circumstance.

Community

We bring people together—volunteers, guests, and partners—to strengthen the bonds that unite our neighborhood.

Service

We give our time, talents, and resources to care for others with humility and joy.

Hospitality

We create a welcoming place where everyone feels seen, safe, and part of something bigger than themselves.

Hope

We strive to offer not just food, but encouragement and the belief that better days are possible.

Stewardship

We honor the trust placed in us by using our resources wisely and working faithfully to sustain our mission.

Critical Strategies

1. Build Sustainable Operational Infrastructure

Develop and implement systems, processes, and leadership structures that enable long-term organizational health.

  • Formalize administrative and operational policies (governance, finance, volunteer management, and food safety).
  • Establish data-tracking tools for meals served, volunteer hours, and impact metrics.
  • Introduce technology platforms for scheduling, donor management, and reporting.

Intended Outcome: A stable, accountable infrastructure that ensures consistent quality, safety, and mission alignment across all operations.

2. Expand Meal Service Capacity and Community Reach

Grow the Soup Kitchen’s ability to serve more meals and expand its presence in the community.

  • Increase meal service from current levels to additional days per week or extended hours.
  • Explore partnerships with local shelters, food banks, and community organizations to reach more of the food-insecure population.
  • Invest in kitchen and facility improvements to handle higher output safely and efficiently.
  • Develop a volunteer training and recognition program to strengthen retention and engagement.

Intended Outcome: A measurable increase in the number of meals served weekly
and deeper community connection through collaboration and outreach.

3. Secure Financial Sustainability Through Implementation of a Fundraising Strategy

Implement a comprehensive Fundraising Strategy to ensure steady, predictable revenue.

  • Develop an annual fundraising plan that includes individual giving, grant funding, corporate sponsorships, and community events.
  • Launch a donor stewardship program to build recurring support and long-term relationships.
  • Establish a digital giving presence (website, social media, QR-code campaigns).
  • Create transparent reporting practices that communicate impact and inspire continued investment.

Intended Outcome: Consistent, diversified income streams that sustain operations
and enable strategic growth.

4. Transition to a Paid Leadership Model

Move from an all-volunteer structure to a professionalized model that supports growth and continuity.

  • Begin with a paid Managing Director to oversee daily operations, coordinate volunteers, manage fundraising, and serve as the primary organizational leader. (See Managing Director Job Description.)
  • Define clear role descriptions for key paid and volunteer positions.
  • Build a leadership development plan to support future staffing and succession needs.
  • Clarify reporting and accountability structures between staff, Board, and volunteers.

Intended Outcome: A more efficient, coordinated, and sustainable leadership model that balances professional management with the organization’s volunteer-driven heart.

5. Deepen Community Impact and Storytelling

Strengthen the Soup Kitchen’s identity and influence as a cornerstone of compassion in Norristown.

  • Create a communications plan to tell the story of impact—highlighting guests, volunteers, and community partnerships.
  • Establish consistent branding and messaging across print, digital, and public platforms.
  • Engage local media, schools, and faith organizations in awareness and advocacy efforts.
  • Develop feedback loops with guests and partners to continuously improve programs.

Intended Outcome: Broader community awareness, stronger partnerships, and an elevated reputation as a trusted and essential local resource.

Related Documents

Managing Director Job Description